Returns and Refunds Policy for Merton Flowers
Our Fresh Flowers Guarantee in Merton
At Merton Flowers, we take immense pride in bringing the joy of top-quality blooms to Merton households and local businesses. As your trusted local florist, we are committed to ensuring that every bouquet delivered reflects our incredibly high standards for freshness and beauty. Should you have any concerns about your order, we are here to assist and resolve any issues swiftly and fairly.
Damaged or Defective Flowers on Arrival
We expertly handcraft every bouquet and handle your order with great care. However, if your flowers arrive damaged or not up to our usual high standards, please let us know as soon as possible—ideally within 24 hours of receiving your order. We may ask you to provide a photograph to help us assess the issue and ensure a speedy resolution. Rest assured, your satisfaction is our priority, and we will work to replace or refund your order without delay.
Freshness Window and Flower Lifespan
Every bouquet from Merton Flowers is backed by our Fresh Flowers Guarantee. We source blooms daily and ensure every arrangement is made to order for maximum freshness. Our flowers are intended to last for a minimum of 5 days (with proper care), and often longer. Should your bouquet wilt or display poor condition within this freshness window, do reach out to us with details, and we will be happy to review your case and offer a solution.
Refund & Replacement Options
If your flowers or plants arrive damaged, fail to meet freshness expectations, or there has been a problem with your order, Merton Flowers offers the choice of a full refund or a replacement bouquet, depending on your preference and the nature of the issue. Replacements are typically delivered to you as soon as possible, subject to availability, and refunds will be processed promptly by the same method as your original payment. We ask you to notify us and provide photographic evidence within the freshness window for the fastest service.
Complaints & Feedback Process
We always strive to exceed your expectations as part of the Merton community. If you are dissatisfied with any aspect of your experience, please contact us promptly with the details of your complaint. Our dedicated customer service team will acknowledge your concern as quickly as possible, usually within 1–2 working days, and aim to provide a fair and suitable resolution. Your feedback helps us continuously improve our service and keep our reputation as a trusted Merton florist.
Why Choose Us?
Merton Flowers has built our reputation by caring for our neighbours and crafting beautiful arrangements delivered with a smile. Whether you are a household or business in Merton or nearby areas, we believe our customers deserve the very best in freshness and service. Our returns, refunds, and complaints policy is just one way we protect your trust and make ordering flowers from us a worry-free experience every time.
