Merton Flowers Online Delivery - Terms for Local Customers

Terms and Conditions for Online Flower Delivery in Merton

Introduction

Welcome to Merton Flowers. These Terms and Conditions ("Terms") govern your use of our online flower delivery service, applicable to customers throughout Merton and surrounding areas. By placing an order with us, you agree to be bound by the following provisions. Please read them carefully before making a purchase, as they outline your rights and obligations regarding the ordering, payment, delivery, and use of flowers and related products offered through our website.

Definitions

"We", "us", and "our" refer to Merton Flowers. "You" or "the customer" means the individual using our site or purchasing products. “Products” or "flowers" refers to floral arrangements, bouquets, and any related goods available for order on our online platform.

Eligibility and Application

Our flower delivery services are available to individuals aged 18 years or older and with the legal capacity to enter into binding contracts. These Terms apply exclusively to customers within Merton and its surrounding regions. By accessing or using our website, you represent that you meet these eligibility requirements.

Order Process

To place an order for online flower delivery in Merton, browse our selection and select your desired products. Add them to your virtual basket, proceed to checkout, and provide accurate recipient and delivery details. Before confirming your order, please review all selected items, delivery addresses, desired delivery dates, and message card content.

Upon successful order placement, you will receive an automated order confirmation. This confirmation acknowledges receipt of your order request but does not constitute acceptance of your order.

Order acceptance occurs when we have processed payment, verified stock availability, and dispatched your selected items for delivery. In the rare event that a product is unavailable or we are unable to fulfil your order, we will notify you promptly and offer a suitable alternative, refund, or credit as applicable.

Product Substitution Policy

All floral arrangements are subject to seasonal availability. While we strive to replicate your chosen design, substitutions may occasionally be necessary to ensure freshness and quality. If specific flowers are unavailable, we reserve the right to substitute them with flowers of equal or greater value while maintaining the overall theme and colour palette of your selection. We will make reasonable efforts to notify you of any substantive changes to your order prior to dispatch where practicable.

Pricing and Payments

All prices shown on our website are in pound sterling (GBP) and include VAT unless otherwise stated. The total price displayed at checkout includes goods, applicable taxes, and delivery charges. We reserve the right to update prices or correct price errors at any time. However, the price displayed at the time of your order will be honoured for that specific purchase, except in cases of manifest error or fraud.

We accept various secure payment methods as indicated at checkout, including credit/debit cards and other recognised online payment services. By submitting payment details, you confirm that you are authorised to use the chosen payment method and that it holds sufficient funds for the transaction.

Full payment is required at the time you place your order. Orders are not processed or dispatched until payment has been received in full. If a payment is later declined or reversed, we reserve the right to suspend or cancel delivery and seek payment for any goods already delivered.

Delivery Policy

We provide flower delivery throughout Merton and its neighbouring areas, as specified on our website. Delivery dates and time slots are selectable at checkout, subject to availability. We strive to deliver on your chosen date; however, please understand that delivery times are approximate and we cannot guarantee exact times due to variable factors such as traffic and weather.

The recipient’s contact information must be accurate and complete. Merton Flowers is not responsible for failed deliveries caused by incorrect addresses, recipient absence, or inaccessible locations. In such instances, we may attempt redelivery or contact you for further instructions. Additional charges may apply for redelivery attempts or alternative arrangements.

Once the flowers have been delivered to the specified address or as otherwise agreed, responsibility for the goods passes to you (or your nominated recipient). We recommend recipients promptly follow care instructions to ensure optimal freshness.

Cancelations

If you wish to cancel your order, you must notify us as soon as possible, ideally at least 24 hours before the scheduled delivery. Orders canceled less than 24 hours before delivery may not be eligible for a full refund, especially where preparation and dispatch have occurred. For next-day or same-day deliveries, cancellations may not be possible once the order is being prepared.

To initiate a cancellation, you may use the contact form on our website or your online account order management tool. We will confirm receipt of your cancellation request and advise you of the refund amount, if applicable, in accordance with our refund policy.

In accordance with UK Consumer Contracts Regulations, perishable goods (including cut flowers) are exempt from the right to cancel during the usual 14-day cooling-off period. However, where possible, we will endeavour to accommodate reasonable requests for changes or cancellations in advance of order preparation.

Refunds and Returns

We pride ourselves on delivering fresh, high-quality flowers. If you are dissatisfied with your order due to flowers being damaged, wilted, or significantly different from those ordered, please notify us within 24 hours of delivery. We may request photographic evidence to assist with your claim. Where a claim is validated, we will offer a replacement or a full/partial refund at our discretion.

Due to the perishable nature of our products, returns of flowers or floral arrangements cannot generally be accepted, except in the event of damaged or incorrect goods supplied.

Customer Obligations

By placing an order, you warrant that you:

Are aged 18 years or older with legal capacity.
Have provided accurate and complete delivery and contact information.
Are not purchasing products for resale, but solely for personal or gift use.
Will comply with all care instructions supplied to maintain freshness of flowers after delivery.

Liability

Merton Flowers is not liable for:

Any delays or failure to deliver bought on by circumstances beyond our reasonable control (e.g., adverse weather, transport disruptions, unexpected supply issues).
Loss, damage, or deterioration of goods once delivered to the specified address or accepted by the recipient.
Consequential, indirect, or special losses (including loss of enjoyment, loss of profits, or business interruption).
Incorrect or incomplete recipient details provided by the customer.

Our total liability in respect of any order is limited to the price paid for that order. Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be limited or excluded under UK law.

Force Majeure

We will not be liable for any failure to perform, or any delay in performance, obligations under these Terms that are caused by events outside our reasonable control, including but not limited to natural disasters, acts of war, terrorism, strikes, or government intervention.

Intellectual Property

All content on our website, including photographs, text, product descriptions, and logos remain the intellectual property of Merton Flowers. You may not use, duplicate, or distribute such content for commercial purposes without our express written consent.

Privacy and Data Protection

We are committed to safeguarding your personal data in accordance with current UK data protection laws. Information submitted for order processing and delivery is handled in compliance with our Privacy Policy, accessible from our website. We do not store payment details beyond the needs of order processing, nor do we share your data with third parties except as necessary for delivery and legal compliance.

Governing Law

These Terms and any disputes or claims relating to them are governed by English law. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Amendments to these Terms

We reserve the right to change or update these Terms at any time. Revised terms will be effective from the date they are posted on our website. We encourage you to review the Terms prior to each purchase. Continued use of our service constitutes acceptance of the most current Terms.

Miscellaneous

If any provision of these Terms is held unenforceable, all other Terms shall remain in full force and effect. No failure or delay in exercising any right by Merton Flowers shall constitute a waiver of that right.

Contact and Service Area

These Terms apply to all orders for online flower delivery from Merton Flowers to addresses within Merton and the surrounding areas as defined on our website. For further information, queries regarding these Terms, or assistance with your order, please use the contact methods provided on our website.

Thank you for choosing Merton Flowers for your floral needs across Merton and neighbouring areas. We are committed to providing excellent products and customer service with every order.